Dialogia helps sales, support, and operations teams reply to chats, update CRM records, book appointments, follow up with prospects, and hand off to humans from one workspace.
Conversation context
Customer asks about an office chair, shipping, stock, and payment method.
Dialogia AI Agent
Online and ready
Hi, is the Aero chair still available in grey?
Yes. Grey is available in Jakarta and Yogyakarta. I can check shipping to your city.
I am in Surabaya. Can I pay COD?
COD is available. The total is Rp2,555,000 including shipping. I can draft the invoice and save the details to CRM.
Built for businesses that handle orders, questions, complaints, and follow-ups through chat every day.
Dialogia does not stop at FAQ replies. It reads intent, pulls CRM context, runs allowed actions, and knows when to bring a human in.
Rigid flows work for repeated questions. Once the customer asks outside the menu, the team has to restart manually.
The agent understands context, asks for missing details, then creates work the team can review.
Intent
Demo
Action
Follow-up
Handoff
Ready
The tone follows customer context instead of sounding like a stiff template.
Replies are checked against the knowledge base, SOP, and action limits before sending.
One agent can handle varied cases without hundreds of manual flow branches.
It can create appointments, invoices, tickets, follow-ups, and CRM summaries.
From incoming chat and voice to CRM and reports. Every module shares the same permissions, tenant data, and language model.
Manage WhatsApp, Instagram, web chat, and email from one inbox with AI drafts, tagging, and handoff.
Prepare inbound or outbound calls for reminders, appointments, and follow-ups that need a human-like voice.
Turn chats into leads, contacts, companies, deals, invoices, tickets, and actionable insights.
Operators do not need backend language. They connect channels, add business context, then decide which actions the AI may take.
01
WhatsApp, Instagram, web chat, email, or custom API lands in the same queue.
02
Upload FAQs, products, SOPs, pricing, branch rules, and escalation paths.
03
Track intent, conversion, SLA, and conversations that need a human decision.
Pick the scenario closest to your customer process. Every use case can still be reviewed by an operator.
The agent can answer stock questions, compare products, check shipping, create invoices, and tag the deal in CRM.
Customers get fast answers, and sales gets a record that is ready to follow up.
AI reads the need and recommends options that fit the catalog.
Order data is prepared before the operator approves or sends it.
Prospects who have not paid enter an automatic follow-up list.
The proof is operational: what changes inside the inbox, sales process, and support queue once the agent works beside the team.
-38% admin load
Repeated questions now move faster. The team only steps in for price negotiation or cases that need a decision.
Nusantara Supply
+27% appointments
Patient bookings are cleaner because every conversation gets a note, schedule, and reminder.
Klinik Sehat Utama
9s first reply
Sales no longer searches through chat history. Summaries, invoices, and follow-ups live in one place.
Berkah Mart Group
+31% qualified leads
Leads arrive more prepared for consultants because the basic questions are handled first.
Aksara Academy
Dialogia can start small, then grow into enterprise needs such as internal integrations, audit trails, SLAs, and rollout support.
From hundreds to millions of conversations, queues stay separated by tenant, brand, channel, and owner.
Connect CRM, ERP, marketplaces, payment gateways, and internal systems through API or webhook.
Server-side sessions, RBAC, origin checks, audit logs, and Cloudflare deployment are the default.
Important events can be sent to other systems without forcing operators out of the workspace.
Not every team needs a large contract at the start. Begin with the main use case, then add volume, channels, and compliance controls.
For small teams trying AI inbox and core CRM.
For teams automating follow-ups, appointments, and pipeline work.
For multi-brand, custom SLA, compliance, and guided onboarding.
Short answers for security, onboarding, data, channels, and how the agent works.
Need a more specific answer?
Send your current channels and customer workflow. We will answer with the relevant setup path.
Ask supportCreate a workspace, invite your team, and start from the busiest channel. When the process is ready, scale it to more branches and brands.
What happens next
Start from one use case, measure the result, then add the workflows that take the most operator time.